Boleskine Community Care welcomes feedback from individuals, customers, intermediaries, charities and anyone who works with us, on all aspects of our work. Such feedback is invaluable in helping us evaluate and improve our work.
If you would like to pass on a compliment on any aspect of our work, you can speak to the relevant member of staff directly or can relay feedback to the Care Coordinator, Support and Development Officer or Secretary to the Trustees.
BCC takes complaints very seriously and aims to ensure that our complaints policy is transparent and fair, that complaints are dealt with consistently and sensitively and within clear and acceptable time frames. You can find the relevant policy in the policies section of this website.
You can make a formal complaint by contacting the person who provided the service or their manager. Alternatively, you can contact the Secretary of BCC by emailing firstname.lastname@example.org or writing to:
The Secretary BCC
c/o The Hub
Lower Foyers Industrial Estate
Inverness IV2 6YB.
Complainants may also register a complaint by telephoning the BCC Hub on 01456 486 247.
There is a complaints form here.